After Ordering
- When will I receive my order?
- I have paid for my order. Why is my order still pending?
- My order status says “On Hold.” What does that mean?
- My order status says “Processing.” What does that mean?
- My order status says “Complete.” What does that mean?
- My order status says “Cancelled.” What does that mean?
- Why do I have to wait for my payment to clear?
- Can I add more products to an order I have already placed?
- Can I cancel my order?
- Can I edit my order to remove or substitute different items?
- Can I ask to reinstate my order after cancellation?
- I tried to place an order on your website, and the page went blank. Did the order go through?
- Can I store my metals with you?
- Do you offer gift wrapping or gift cards?