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After Ordering

  • When will I receive my order?
  • I have paid for my order. Why is my order still pending?
  • My order status says “On Hold.” What does that mean?
  • My order status says “Processing.” What does that mean?
  • My order status says “Complete.” What does that mean?
  • My order status says “Cancelled.” What does that mean?
  • Why do I have to wait for my payment to clear?
  • Can I add more products to an order I have already placed?
  • Can I cancel my order?
  • Can I edit my order to remove or substitute different items?
  • Can I ask to reinstate my order after cancellation?
  • I tried to place an order on your website, and the page went blank. Did the order go through?
  • Can I store my metals with you?
  • Do you offer gift wrapping or gift cards?

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  • After Ordering
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  • Storage
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  • General
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