When will I receive my order?

You can check the status of your order on your dashboard. Click here to access your dashboard.

Pending: We haven’t received your payment yet. Certain payment methods are subject to bank processing, and mailed payments are subject to courier delivery. We’ll send an email confirmation once payment is received.

Processing: We’ve received your payment; thank you. Your order will be placed in the queue to ship once the payment has cleared (remember, some payment methods require time to clear). Please visit the shipping page for shipping queue times.  

On Hold: There are a few reasons why your order might be placed on hold. Click here for further info.  

Complete: We’ve prepared your order for shipment! You should be receiving an email with tracking information shortly, if not already. Please allow 1 business day for tracking information to activate.

Once orders are shipped, we provide a shipping confirmation with tracking information via email. You can also access tracking information on your dashboard. The courier should deliver your package within 1-3 business days. 

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