After Ordering
- What do I do if a package is lost during delivery? What if the courier tries to deliver a damaged package?
- I tried to place an order on your website and page went blank, did it go through?
- I have paid for my order. Why is my order still pending?
- Why do I have to wait for my payment to clear?
- Do you purchase or buyback bullion products?
- Do you offer storage services?
- I would like to borrow against my bullion. Do you have a loan program?
- Can I combine shipping with my previous order to save on shipping costs?
- Do you trade or exchange products?
- Do you buy precious metals?
- How do you determine your price for my precious metals?
- What is the process to sell my precious metals?
- Do you buy scrap metal?
- Why do you have different prices for products with same metal type, weight and purity?
- Can I cancel my order?
- Can I add to my current order?
- My order status says “Pending”. What does that mean?
- My order status says “Processing”. What does that mean?
- My order status says “On Hold”. What does that mean?
- My order status says “Complete”. What does that mean?